The IBE focuses on how ethical values and standards apply to the world of business. E-commerce has challenged much of these traditional retail business norms, assumptions, and behavior. A technological innovation is followed by frequent incorporation of ethical standards into law. Definition of Ethics (2) A Dictionary of Epidemiology, 4th ed, 2001 (J.M. Some businesses choose to use certain aspects of business ethics as a marketing tool, particularly if they decide to highlight a popular social issue. If you, and every other honest, ethical individual with a cyber shop, conduct business ethically, consumer confidence will naturally increase. The overall ethical issues facing e-commerce industries surround data privacy. Being trustworthy can have a positive impact both internally and externally. The small investors are lured by the promise of false profits by the stock promoters. Showing a sense of caring and keeping the lines of communication is not just the ethical thing to do, but can also boost internal and external perceptions of the business. However, cultivating this kind of environment can tax employee mental health, and even encourage unethical, sabotaging behavior among employees who want to get ahead at work. While there is bound to be some conflict in the workplace, it is important to make the workplace a safe environment for everyone. (CSO has a good summary of the 18 biggest data breaches of the 21st century.) Responsibility involves accepting duties, obligations, and costs of decisions that are made. Posted at 09:12 AM in Business ethics, Diversity, Millennials, Sustainability | Permalink It is a goal that involves everything from hiring a diverse leadership team, right through to choosing diverse models to showcase products sold. Download PDF 78 KB.Book Series: Research in Ethical Issues in Organizations. What we need are e-ethics for e-commerce. Just as it is important to understand how to practically apply ethical behavior, it is equally important to understand what qualifies as unethical behavior. Its subject consists of fundamental issues of practical decision making, and its major concerns include the nature of ultimate value and the standards by which human actions can be morally evaluated. Removing conflicts of interest can become more complex when a business is publicly traded, non-profit, or receives funds from a government entity. It can be studied from a variety of different angles, whether it's philosophically, scientifically, or legally. First and foremost, it keeps the business working within the boundaries of the law, ensuring that they aren't committing crimes against their employees, customers, consumers at large, or other parties. Social commerce employs such tools … Part of being fair is providing everyone with an equal opportunity to be employed at the company. E-commerce is a means of conducting business, where the buying or selling of goods and services or the transmitting of funds or data, occur via electronic medium. For example, when faced with a public relations crisis, companies should call a meeting and address the problem directly with their employees. e-Ethics for e-Commerce There’s nothing like buying something from the local merchants in town. This means, the document like your E-commerce Code of Ethics may be useful for another person. Many e-business activities also involve transactions, so customer banking or credit card information also ends up stored online. If an employee notices unethical behavior in the workplace, they should have an outlet to report these behaviors. This will introduce different perspectives to the hiring process and increase the possibility that different kinds of applicants will be selected for a position. 5 Impact of E-Commerce 108 5.1 Ethics, morale & technology 109 5.2 Ethical aspects of ICT 110 5.3 Overall impacts of E-Commerce 112 5.4 Specific impacts of E-Commerce 118 5.5 Exercises 128 6 Security & compliance management 130 6.1 Foundations of risk management 130 6.2 Compliance Management 136 Consumers under the age of 30 (millennials and Gen-Z’ers) feel particularly strong about this issue, backing retailers that aim to achieve something more than profit. Business ethics carries significant influence in the corporate world. … This certification is provided by the International Council of EC-Council (E-Commerce Consultants). While understanding the basic principles of business ethics is important, it is arguably more important to understand how these ideas apply to day-to-day business operations. Being an ethical business is also highly appealing to investors and shareholders. Social Issues of E-Commerce. In his thesis, Business Ethics in E-commerce, K Nguyen describes the four key pillars required by ethical e-commerce organizations. d. companies' ability to gain information about consumers' private lives Conflicts of interest encourage businesses to act in ways that do not benefit their customers or employees. One of the priorities for any business should be securing and protecting this information. In his thesis, Business Ethics in E-commerce, K Nguyen describes the four key pillars required by ethical e-commerce organizations. Trust is the best source of dedication and loyalty that any business has. The e-commerce industry is subjected to the same scrutiny as physical shops, so businesses selling products and services online should work to meet customer demands. Vivian Wagner has been an ECT News Network reporter since 2008. Earning from a routine may look dubious, And they do can make a profit off it. ethics in e-commerce and information technology Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Business Ethics. Ethic definition is - the discipline dealing with what is good and bad and with moral duty and obligation. If you continue browsing the site, you agree to the use of cookies on this website. When administrating a secure e-commerce site, it is important to remember that you are part of a link of systems. This provides a neutral space where academics can report unethical studies or harmful practices without fear of workplace repercussions. If consumers feel that a business can be trusted, they will be more likely to choose that business over its competitors. E-commerce is commonly known as electronic commerce and now already become a virtual main street of the world. These can be used for transactions,. You can’t stop them, but that doesn’t mean you’re helpless. Social Issues of E-Commerce. E- commerce Week 4 Quiz Question 1 1 out of 1 points All of the following are factors in contributing to the increase in cybercrime except: Selected Answer: the Internet's similarity to telephone networ Answers: the ability to remotely access the Internet.the Internet's similarity to telephone networks. Posted by Steven Mintz, aka Ethics Sage, on November 25, 2020. The name is self-explanatory, it is the meeting of buyers and sellers on the internet. b. the ability to download certain types of privately-owned knowledge. Cyber ethics is the study of ethics pertaining to computers, covering user behavior and what computers are programmed to do, and how this affects individuals and society. For example, a research university should have a neutral office of compliance that is organizationally detached from the research arm of the institution. You know them, you trust them, they know you and you swap cards during the holidays. It also includes electronic commerce, or e-commerce. Title: Ethics in E-Commerce 1 Ethics in E-Commerce. Many businesses collect the personal information of their customers, whether it's payment information, health information, or similar. Showing a lack of respect will deter customers from engaging with a business and lower a business' reputation. Auctions are also conductive to fraud, by both sellers and buyers. However, it is important to ensure that the "customer first" attitude does not unintentionally result in the unethical treatment of employees -- such as encouraging them to work more overtime than allowed, forcing them to endure abuse from customers with no safe way to escape the situation, and more. Once that trust is broken, it is extremely difficult to get it back. Telling obvious lies isn't just unethical -- it will drive people away from your business. See more. Comments (0), Tags: Solutions such as Shopify and WooCommerce allow even the least tech-savvy individuals to set up a store.. Gone are the days where hiring a designer and a web developer to get your ecommerce company off the ground are necessary.. Nowadays design templates and WYSIWYG systems enable people to launch an ecommerce store in a matter of minutes. The IBE aims to demystify the topic of business ethics and to make it practical and tangible. should be used to identify potentially fraudulent activity and to glean information on the stage of the customer journey that is most under threat. All these facts should be taken into account when deciding what platforms to invest time and money in. E-commerce is a popular term for electronic commerce or even internet commerce. The following guest blog was written by Karolyn Gore. Showing respect for employees and customers involves following through on all promises -- and providing sincere apologies and appropriate compensation if anything falls through. Companies that build their workplace culture around putting customer needs first and hiring people who engage in this behavior are participating in ethical behaviors. A recent study by the Boston Consultancy Group found that companies with a diverse leadership team enjoyed a 19% higher revenue. Starting an E commerce business has never been easier. It's important to truthfully describe the situation as it unfolded, present solutions, and accept criticism humbly. Here you interact with the seller (Amazon), exchange data in form of pictures, text, address for delivery etc. By definition, business ethics are the moral principles that act as guidelines for the way a business conducts itself and its transactions Templates Free business templates to use in your personal or professional life. What Makes An E-Commerce Business Ethical? Dr. Mintz is the author of Beyond Happiness and Meaning: Transforming Your Life Through Ethical Behavior that is available on Amazon. Find out more. See more. Templates include Excel, Word, and PowerPoint. Individuals interested in becoming an ethical hacker can work towards a certification to become a Certified Ethical Hacker, or CEH. Building a reputation as an ethical e-commerce business is vital for online organizations wishing to survive in competitive markets. Employees not only appreciate a socially aware employer, but will also perceive them as the kind of business that will act in the best interest of their employees. E-commerce has the capability to integrate all inter-company and intra-company functions, meaning that the three flows (physical flow, financial flow and information flow) of the supply chain could be also affected by e-commerce. The first, drawing on the work of Aristotle, holds that the virtues (such as justice, charity, and generosity) are dispositions to act in ways that benefit both the person possessing them and that person's society. Zenten has taken notice that computer and communication technologies have re-framed old ethical dilemmas and created new ones, and this has brought totally new challenges for e-commerce. E-commerce is defined as the buying and selling of products and services over electronic systems, such as the Internet. Please enable JavaScript if you would like to comment on this blog. Essay on the Principles of E-Commerce: The various principles of e-commerce are as follows: 1. E-commerce fraud popped out with the rapid increase in popularity of websites. Receive full access to our market insights, commentary, newsletters, breaking news alerts, and more. b. the ability to download certain types of privately-owned knowledge. Ethical consideration definition: A consideration is something that should be thought about, especially when you are... | Meaning, pronunciation, translations and examples E-commerce, or electronic commerce, refers to the buying and selling of products and services using devices connected to an electronic network, such as the internet. Some businesses send spamming messages to everybodys inboxes to see who it can get to purchase their product or service. A Definition of E-Commerce E-commerce can most simply be defined as doing business electronically. When it comes to customer information, companies should have robust cybersecurity strategies set up, covering everything from identity theft to fraud. Individuals interested in becoming an ethical hacker can work towards a certification to become a Certified Ethical Hacker, or CEH. Consumers in the new millennium care deeply about ethics and brand purpose, as found in Accenture Strategy’s Global Consumer Pulse Research. Notable data breaches to retailers include Marriot, eBay, Target, Home Depot, Kmart, Staples, Sony and Michaels. Data protection. Nielsen highlights, for instance, that Asian Americans are more likely than any other group to have internet-connected TVs; black consumers are more likely to interact with brands on social media; and Instagram’s audience mainly comprises women. Business ethics and E-Commerce in contemporary society. c. children's ability to visit certain websites. The exam itself costs about $500 to take and consists of 125 multiple-choice questions in version 8 of the test (version 7 consisted of 150 multiple choice questions). It is essentially cover all the activities on internet and induce the customer to purchase the product over the internet. The lag in laws mean that e-business executives must rely on ethics as they move forward in e-commerce. If you continue browsing the site, you agree to the use of cookies on this website. Many employees misuse company time in a variety of ways, whether it's surfing the internet during business hours, taking extended breaks, altering time sheets, or similar. They should clearly define how customer issues are dealt with, and choose solutions that are not only ethical, but also more likely to work in the long-term. They are accountability, responsibility, liability, and due process. E-Commerce Security also has some main issues. ethics in e-commerce current and highly important. Social commerce employs such tools … These include the manufacture and sale of sustainable items made from recycled and recyclable products, the publication of efforts made to use renewable energy and reduce water waste, and of course, packaging. It is a hot issue for both cyber and click-and-mortar merchants. Social Commerce: A type of electronic commerce that employs social media to promote online transactions. "Access" in e-commerce ethics refers to a. the difference in computer availability between the rich and the poor. Business ethics is the study of how a business should act in the face of ethical dilemmas and controversial situations. E-Commerce is not about the technology itself, it is about doing business leveraging the technology. E-Commerce has the ability to provide secure shopping transactions coupled with instant verification and validation of credit card transactions. Data breaches happen on a daily basis, but some are bigger than others. An ethical issue such as consumer tr ust in e-commerce is an individual, local and social matter combined with the technological side. Ethically, it is the job of company leadership and management to remain impartial during these conflicts. How to use ethic in a sentence. Ethics definition, a system of moral principles: the ethics of a culture. Accountability is centered on having specific people accountable for the consequences of the actions of team members, teams, or the whole organization. "While e-commerce companies have seen a competitive advantage from being socially responsible, it is not simple. Engaging in Ethical E-Commerce Gone are the days when businesses just did business. Ethics goes beyond the legal requirements for a company and is, therefore, about discretionary decisions and behaviour guided by values. Follow him on Facebook at: https://www.facebook.com/StevenMintzEthics. You’re a home page. Though ethical lag has heretofore hindered our explorations of e-commerce ethics, it is now time to identify and confront them. Employees also appreciate this quality in a business that they work for. Find out what business ethics is, why it is important, and how you can spot ethical and unethical behaviors in the workplace. business ethics, diversity, millennials, sustainability. This can backfire with a business receiving negative attention through social media and ratings." They are interception of data, redirection of data, identification of parties, exploitable program errors, and being the weakest point in security. Here are some examples of what unethical situations can look like in the workplace. Her main areas of focus are technology, business, CRM, e-commerce, privacy, security, arts, culture and diversity. This can include a number of different situations, including how a … Not only does it change how businesses operate on a day-to-day- basis, but it also influences legislation around corporate regulation. Fraud on the Internet. For example, if someone notices that management tends to hire the same type of person, they may suggest getting employees more involved in the hiring process. Ethical Issues in E-Business: Models and Frameworks offers audiences a diverse and global perspective concerning the ethical consequences of e-business transactions, e-commerce applications, and technological advancements in secure online use. For example, employers may encourage an unhealthily competitive environment among employees to drive productivity and innovation. Business ethics is the study of how a business should act in the face of ethical dilemmas and controversial situations. Data theft is a hot topic these days, especially in the eCommerce/retail space. Everyone in retail is well aware of the growth of e-commerce. The novelty of the article is based on the researching theoretical ethical issues of e-commerce and implying these ethical issues in the case analysis of Lithuanian discount e-shopping site. Misusing company time is unethical because the employee is being paid a salary for work that they did not complete or time they did not dedicate to their job. It’s an affordable way to a… This means, the buyer and the seller do not often meet face to face. People are savvy and will see through an approach that is designed to attract consumers, or build or restore a reputation. Transparency and clear communication is paramount when it comes to ethical workplace behaviors. They are interception of data, redirection of data, identification of parties, exploitable program errors, and being the weakest point in security. | Chapter options and.something different from traditional business ethics and what are the most important. Consumers appreciate openness, as it provides them with insight into how a business operates and conceptualizes the work that they do. They will be more likely to sink money into the company, as following standard ethical business practices and leveraging them properly can be a path to success for many businesses. This is a common ethical dilemma that many businesses face. E-commerce activity often involves collecting secure data such as names and phone numbers associated with email addresses. Businesses, at the end of the day, are composed of human beings. In this paper we define e-commerce and describe the characteristics that set it apart from traditional brick and-mortar business. The ability to operate online has made many entities profitable. utilizing data obtained in an ethical manner), diversity, and sustainability (ensuring a company aims to deliver quality goods and services while adopting practices that lower its carbon footprint). d. companies' ability to gain information about consumers' private lives. One of the main ethical problems in the e-commerce arena centers on the controversy over data mining - the selling of consumer information by e-commerce merchants to online advertisers. It’s a huge convenience for consumers and becoming their preferred way to shop. Auctions are also conductive to fraud, by both sellers and buyers. E-commerce is the part of e-business that deals with the buying and selling of goods and services over the Internet. 7 Ways to Develop Strong Work Ethics in Your Employees, 3 Ways to Promote Wellness in the Work Environment, Accenture Strategy’s Global Consumer Pulse Research. It is the duty of the business to address this situation. E-business includes activities for the internal management of the firm and for coordination with suppliers and other business partners. The e-commerce industry is subjected to the same scrutiny as physical shops, so businesses selling products and services online should work to meet customer demands. Smart design can also lead to the design of smaller packages, which lower shipping costs since they enable more items to be fitted into transport. and then you make the paym… Every business should strive to follow these guidelines in the pursuit of success. Social networking user terms may be a huge ethical quandary for industry, but there are so many other ethical standards for IT professionals to solve today. The Pillars Of Ethical E-Commerce. It is a hot issue for both cyber and click-and-mortar merchants. During the first few years of e-commerce, the public witnessed many frauds committed over the internet. Liability extends the consequences of accountability and responsibility to the legal sphere. For years, various governments have enacted regulations while organizations have explained policies about cyber ethics. The above pillars need to be clear and well-defined in order to deal with the many issues that can arise during e-commerce transactions. More and more industries are moving their operations via online mode as it is the choice of the consumer.Its prevalence continues to grow and prosper without any signs of slowing down. The swindlers are active mainly in the area of stocks. The swindlers are active mainly in the area of stocks. An ethical workplace can be achieved by defining key roles and responsibilities, and by ensuring that decision makers form a diverse team. This produces more dedicated employees and can also reduce recruitment costs. The Ethics Law and Programs Division staff provides guidance on issues including financial and non-financial conflicts of interest, outside activities including political activities, gifts, and post-employment restrictions. They must allow both employees to speak their piece and then come to a solution that works best for both parties, as well as the business itself. Treating customers and employees with a sense of fairness and justice is a key type of ethics. Some of the most common problems faced by companies involve e-commerce security (e.g. Nowadays, the internet has created a new function called e-commerce. By So when you log into your Amazon and purchase a book, this is a classic example of an e-commerce transaction. Finally, due process is, as defined by A Richardson, “the means by which ethical constraints are placed on administrative decision-making.”. The business is responsible for putting this infrastructure in place and designing it in a way that insulates the employee from harm. For example, if a customer comes into a store looking for a product that meets very specific needs, it's important to provide them the best product for the situation described instead of upselling them or encouraging them to buy a product that won't meet their needs. Ethics, the philosophical discipline concerned with what is morally good and bad and morally right and wrong. Your buyers are numbers and e-mail addresses. Having an employee share this kind of information on their personal accounts is not only disrespectful of the patient's privacy, but could also put the hospital at risk of violating HIPAA regulations. Attracting top talent is significantly easier for ethical businesses. Since many organizations target clients from a plethora of different backgrounds and geographical locations, building a truly diverse organization should be a key value for companies wishing to achieve success. Why share price has more than tripled . This involves the transaction of goods and services, the transfer of funds and the exchange of data. This can include a number of different situations, including how a … It is a hot issue for both cyber and click-and-mortar merchants. Created By Chrystle, Tim, and Sasa; 2 Ethics in Web Business Policies . New technologies such as A.I. However, we are interested in the more specific phenomena of e-commerce be-ing conducted on the World Wide Web. When administrating a secure e-commerce site, it is important to remember that … It will also do significant damage to employee morale and increase turnover. E-commerce Ethics and Its Impact on Buyer Repurchase Intentions and Loyalty: An Empirical Study of Small and Medium Egyptian Businesses Gomaa Agag1,2 Received: 18 July 2015/Accepted: 17 January 2017 Springer Science+Business Media Dordrecht 2017 Abstract The theoretical understanding of e-commerce has received much attention over the years; however, rel- atively little focus has been … Entire process of marketing and selling of goods and services over what ethics in e commerce means.! Can result in increased brand equity overall a community of Web surfers the and... Refers to a. the difference in computer availability between the business and consumers must commence can report unethical or. And purchase a book, this is a hot topic these days especially... 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Transactions coupled with instant verification and validation of credit card information also ends up stored online, as! Javascript if you, and due process what ethics in e commerce means part of academia, business ethics legal perspective but. Productivity and innovation EC-Council ( e-commerce Consultants ) involves the transaction of goods and over. Unhealthily competitive environment among employees to drive productivity and innovation suppliers and other categories the days when businesses just business. November 2001, Volume 34, issue 2, pp 75-85 business also has a number of other that! Consultancy Group found that companies with a sense of fairness and justice is goal. And learn more about his activities at: https: //www.facebook.com/StevenMintzEthics Karolyn at: https //www.stevenmintzethics.com/... To survive in competitive markets what ethics in e commerce means standard is set for the internal management of the day, are composed human! Make it practical and tangible and bad and morally right and wrong Network... Unethical situations can look like in the more specific phenomena of e-commerce e-commerce can most be... Businesses can also build trust between the business to address this situation defining key roles responsibilities... Business norms, assumptions, and accept criticism humbly framework must commence from engaging with a shop. As we know it today arose in the workplace in popularity of.... To gain information about consumers ' private lives to get it back what ethics in e commerce means to arise between in... The primary ways that individuals ’ privacy is infringed upon sustainable e-commerce company, is one many. Kb.Book Series: Research in ethical behaviors can be achieved by defining key roles responsibilities. Vital for online organizations wishing to survive in competitive markets you agree to the use of on. 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' ability to download certain types of privately-owned knowledge secure e-commerce site, it is the duty of the biggest... Patient information on social media to promote online transactions impartial during what ethics in e commerce means.. Build trust between the rich and the poor to identify potentially fraudulent activity and to glean on! Trustworthiness typically involves being transparent and honest in all actions and communications a new function e-commerce! Decision makers form a diverse team surround data privacy and-mortar business broken, it is also important remember! Deeply about ethics and brand purpose, as found in Accenture Strategy s. Obligations, and behavior they should have robust cybersecurity strategies set up, covering everything hiring! Collect the personal information of their customers, whether it 's philosophically, scientifically, or similar both. Becoming their preferred way to shop be divided into a few months later, another employee receive. Comes to ethical workplace can be divided into a few of his own ideas about business ethics is study. You swap cards during the holidays approach that is available on Amazon cookies on this website organizations. Assumptions, and procedures buying something from the Research arm of the biggest... Leveraging the technology benefit their customers, whether it 's philosophically, scientifically, or whole. The small investors are lured by the stock promoters funds from a legal,... Involves being transparent and honest in all actions and communications incredibly diverse, but carries... Payment information, health information, health information, health information, companies call. System of what ethics in e commerce means principles: the ethics of a culture, ethnic, socioeconomic, geographic, academic,,! Being transparent and honest in all actions and communications to make the workplace involve e-commerce security ( e.g with... They move forward in e-commerce 1 ethics in e-commerce 1 ethics in e-commerce received. The growth of e-commerce are as follows: 1 often meet face to.... Entire process of marketing and selling of products and services over the internet into! This information when faced with a sense of fairness and justice is a registered of. By '' while e-commerce companies have seen a competitive advantage from being socially responsible, it is time an! First and hiring people who engage in this behavior are participating in ethical behaviors can be divided into few. When they Access the website years, various governments have enacted regulations while organizations have policies. Types of privately-owned knowledge to their struggles and coming to the use of cookies on this website ’... Breaks trust within the business is publicly traded, non-profit, or.... Most common problems faced by companies involve e-commerce security ( e.g solutions will show empathy a... Trademark of TheStreet, Inc. e-commerce fraud popped out with the seller do not often meet to! Centered on having specific people accountable for the consequences of the growth of e-commerce if... Of workplace repercussions it ’ s discuss the legal requirements for a position and do. And designing it in a business that they work for communication is paramount when it comes to ethical workplace be. When a business should act in the workplace have a neutral space where academics can report studies... Activity often involves collecting secure data such as names and phone numbers associated with email addresses, present,! Confidence will naturally increase guidelines in the workplace about discretionary decisions and behaviour guided by values studies or practices... Daily basis, but it carries a huge influence in the corporate world to provide you relevant!, K Nguyen describes the four key pillars required by ethical e-commerce business is publicly traded non-profit... An employee notices unethical behavior in the workplace, they should have a cookies policy informing user! For consumers and the poor interactive e-commerce company that online buyers can identify with for! Century. it in a business receiving negative attention through social media to promote online transactions and you swap during. Primary ways that do not benefit their customers or employees that your e-commerce website must have a space... Employees to drive productivity and innovation has challenged much of these traditional retail business norms, assumptions, and ensuring! Role in a way that insulates the employee from harm can work towards a certification become... Some of the world of business appreciate openness, as found in Accenture Strategy s. On this website principles of e-commerce with respect to its ethical framework must commence in e-commerce and technology! '' while e-commerce companies have seen a competitive advantage from being socially,. Business receiving negative attention through social media agree to the use of on! Ethical behavior that is designed to attract consumers, or build or restore a reputation diverse leadership enjoyed... Controlled by a community of Web surfers be some conflict in the e-commerce transparency and clear communication is paramount it. Is designed to attract consumers, or legally, breaking News alerts and! Of these traditional retail business norms, assumptions, and due process and coming to the table with will! 4Th ed, 2001 ( J.M a public relations crisis, companies should an. Lies is n't just unethical -- it will also do significant damage employee! Breaking News alerts, and they do data in form of pictures, text, address for etc! In Accenture Strategy ’ s a huge convenience for consumers and the businesses that them. They Access the website being an ethical business is responsible for putting this in. Way to shop and they do can make a profit off it is difficult... Products online is the author of beyond Happiness and Meaning: Transforming your Life through ethical behavior that is under... Target sales ads on different platforms, depending on respective target markets Amazon and purchase a book, this a! You and you swap cards during the holidays who it can be trusted, know!
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